Refund policy
Because many CurbSwap™ System products are custom-made and personalized, all sales are final unless your order arrives damaged, defective, or incorrect.
We do not accept returns or exchanges for:
- Custom-numbered or personalized products
- Customer ordering mistakes
- Color, design, or style preference changes after purchase
- Installation failure caused by improper surface preparation or incorrect installation
- Product damage caused during customer installation or use
The success of the CurbSwap™ System Base depends on proper curb cleaning and installation. Customers must follow all provided instructions, including thoroughly cleaning and preparing the curb surface before applying the base.
Refunds, returns, or replacements will not be issued for:
- Adhesion failure caused by dust, dirt, debris, loose paint, moisture, or other surface contamination
- Failure to properly prepare the curb surface
- Installation on damaged, uneven, unstable, or unsuitable concrete
- Failure to follow the included installation instructions
If your order arrives damaged, defective, or incorrect, contact us within 5 days of delivery at Support@CurbSwapSystem.com with:
- your order number
- a description of the issue
- clear photos of the product and packaging
If approved, we will offer a replacement, store credit, or another appropriate resolution.
We are happy to help troubleshoot installation issues, but customer-caused installation failure is not eligible for refund or replacement.