Shipping policy
We work hard to process and ship your CurbSwap™ System order as quickly as possible.
Because many CurbSwap™ System products are custom-made and personalized, processing times may vary depending on the product ordered, customization details, and current order volume.
Order Processing
- Orders are typically processed within 3–7 business days
- Custom or personalized orders may require additional processing time
- Orders are not shipped on weekends or holidays
Once your order ships, you will receive tracking information by email.
Shipping Times
Delivery times vary based on your location, shipping carrier, and selected shipping method. Estimated delivery times are not guaranteed and may be affected by carrier delays, weather, holidays, or other factors outside our control.
Incorrect Addresses
Customers are responsible for providing the correct shipping address at checkout. CurbSwap™ is not responsible for delays, losses, or additional shipping charges caused by incorrect or incomplete addresses.
Lost, Delayed, or Stolen Packages
Once an order has been shipped and tracking has been provided, CurbSwap™ System is not responsible for carrier delays, lost packages, or stolen packages marked as delivered. If your package is missing, please contact the shipping carrier first. You may also contact us at Support@CurbSwapSystem.com, and we will do our best to help.
Damaged Orders
If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery at Support@CurbSwapSystem.com with your order number and clear photos of the product and packaging so we can review the issue and make it right.